Contact CMIPS

Mailing Address:

CMIPS Project
2525 Natomas Park Drive, Suite 200
Sacramento, CA 95833
Main Telephone Number: 916-263-8600

CMIPS Users:

If you are a CMIPS user and are experiencing a problem with the system, please contact the CMIPS Help Desk via one of the following methods:

Telephone 1-877-844-5844

Fax 1-916-960-1121 (no secure transmission)

Email to CMIPS-II-Service-Desk-Request@hp.com

Extranet Form located on the Home page of the CMIPS Web Portal

Please Note: Help Desk Hours of Operation are 6:00am – 7:00pm, Monday - Friday

IHSS Provider Assistance:

Call your county IHSS office if you have questions regarding your Timesheet, Paycheck Status, or Provider Enrollment.

CMIPS Provider Help Desk Phone Number: 1-866-376-7066

The Provider Help Desk may only answer or provide the following information:

    o If a timesheet has been received by the Timesheet Processing Facility (TPF)
    o If a timesheet has been processed by TPF
    o If a timesheet has been rejected (exception) because of an error

    • The date of rejection will be provided, but not the reason.

    o If a warrant was issued for a timesheet, the warrant date will be provided
    o Providers can also call to establish and/or change direct deposit information of the paychecks

    • Prior to calling, please be prepared with the following information:
    • 10 digit recipient number and 6 digit provider-ready number

    Assistance is available in the following languages: English, Español (Spanish), and հայերէն(Armenian)

Public and Stakeholders:

For issues or questions related to this web site or the CMIPS project, please use the form below:

    Please enter alphanumeric characters only in the Name, Subject, and Comments fields.
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